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Frequently Asked Questions

Products

How to use IMVU files?

Watch the video tutorial

How do I apply baby hair?

Great news! All purchases come with step by step fully detailed instructions shown with images.

Do you offer customs?

We love to offer our customers unique looks for their shops. Sign up to our newsletters to hear more about our customs.

What is the difference between a mesh and an opacity? Do I absolutely need a mesh?

The mesh is the physical 3D entity that allows the baby hair to show on your avatar’s head, whereas the opacity is the style/ design of the baby hair. Therefore, it is ABSOLUETLY NECESSARY to have a baby hair mesh to add baby hair to your favorite hairstyles.

I already have a baby hair mesh, will your opacities work with it?

My opacities are designed to fit my meshes perfectly and vice-versa. I cannot guarantee that any of my files will work with other people’s mesh or opacities. I do offer affordable baby hair mesh & opacity bundles as a cheaper and quality alternative.

Does the Basic mesh work with Grand Luxe opacities and vice-versa?

Opacities from one category can only be used with that category’s mesh. You cannot interchange an opacity from one category with another category’s mesh. This is because the UV maps of the meshes are different.

What is the difference between the Basic, Premium, Grand Luxe baby hair?

Every hair strand of our Baby Hair collections is hand drawn with care and precision. The main difference is in the mesh. The best quality mesh is the Grand Luxe, followed by the Premium. The Grand Luxe mesh offers more than 3500 vertices, which is one of the most HD baby hair mesh on the market. It not only shows the finest hair strands, but also replicates reality.

I love your files, can I also use them on my alt accounts?

Yes! We offer you 50% of the original price to use on an alt account. Please contact our Customer Care for more details.

Orders

Do you accept IMVU credits as a form of payment?

Unfortunately not, however Yalla Store offers a variety of payment methods, such as PayPal, Visa and Mastercard.

I am an international customer and I am not sure how much I will be charged for my purchase.

We are proud to serve customers from all over the world. All pricing on our site is in USD, the conversion rate will depend on your issuing credit card method being used during transaction.

Which payment methods do you accept?

Yalla Store now offers a variety of payment methods. We accept PayPal, Visa and Mastercard.

I placed an order, but never received my email download link.

If you do not receive an email from Yalla Store within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email, live chat or Yalla@IMVU.

How long after I place my order, will I receive my files?

The download link to the purchased files will be sent through email immediately after the order is processed. If it takes longer than expected, please contact our Customer Care via email, live chat or Yalla@IMVU.

Does Yalla Store issue refunds?

Unfortunately, due to the nature of digital goods, we do not issue any type of exchanges or refunds.


Don’t see your question answered?

Contact our Customer Care with a message on livechat with your order number in subject, available 24/7.

Happy shopping!

Yalla

XOXO

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